Last updated on 31-03-2026

JUST PING LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order.
• However, the cancellation request may not be entertained if the orders have been communicated to the
• vendors/merchants and they have initiated the process of shipping them.
• JUST PING LLP does not accept cancellation requests for perishable items like flowers, eatables etc.
• However, refund/replacement can be made if the customer establishes that the quality of product
• delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team.
• The request will, however, be entertained once the merchant has checked and determined the same at his
• own end. This should be reported within Only same day days of receipt of the products. In case you feel
• that the product received is not as shown on the site or as per your expectations, you must bring it to the
• notice of our customer service within Only same day days of receiving the product. The Customer
• Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer
• the issue to them. In case of any Refunds approved by the JUST PING LLP, it’ll take 1-2 Days days for
• the refund to be processed to the end customer.